Return & Refund Policy
Please review our policy carefully before placing an order.
1. Order Finalization
All orders placed through officialmrmushies.com are processed promptly. Once an order has been confirmed and shipped, it cannot be canceled.
2. Returns
Due to the nature of our products, we do not accept returns once items have been shipped. This policy helps maintain product integrity, safety standards, and quality control.
3. Abandoned Packages
Customers are responsible for monitoring shipment tracking and ensuring availability to receive the package.
If a customer abandons, refuses, or fails to collect an order at the designated shipping carrier location, the order will not be eligible for a refund.
4. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not responsible for delivery delays or losses caused by incorrect addresses submitted at checkout.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must contact us within 48 hours of delivery with clear photographic evidence.
Each case will be reviewed individually. Resolution options may include replacement or store credit at our discretion.
6. Contact Us
For refund or order-related inquiries, please contact:
Email: contact@officialmrmushies.com
Address: 1080 Geary St, San Francisco, California 94109
Phone: 661-213-8331